Reputation Management

Key Features at a Glance:

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Monitor What Your Customers are Saying About Your Business Online

Track all of your online reviews from the top review sites including Google, Yelp and Facebook so they can see what's being said about your business online.

Measure Your Online Reputation with Daily Reporting

Our Daily Reputation Reports help you with powerful key metrics such as average star rating, total reviews, reviews by star rating, and more. OceansideLocal makes it easy to catch negative trends that can impact your business.
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Setup Automatic Email Notifications

We'll send you and you and your managing staff an email every day notifying them of new customer reviews along with their daily report so they always know how your business is performing.

Respond to Reviews Quickly and Easily

You and your managing staff can easily identify the who, when and where of reviews being posted so you can respond to customers in a timely manner.
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Stop Negative Reviews in Their Tracks

Prevent negative reviews from being posted by allowing customers to share their concerns directly and discreetly with you clients first, on your website, before posting publicly.

Get More 5-star Reviews from Happy Customers

We make it easy to get more positive reviews. With our Review Request Form, QR codes & Website links, your customers will be posting more 5-Star reviews. It's easy with OceansideLocal on your team.
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Promote the Best Reviews on Social Media

Enable your customers to turn positive customer reviews into social marketing. They can easily highlight their best reviews by sharing them on Facebook and Twitter.

Why Do Online Reviews Matter?
Online customer reviews are important for small businesses because they influence the way customers perceive their brand and who they want to do business with.

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86% of consumers read reviews for local businesses

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78% of consumers trust online reviews as much as personal recommendations

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57% of consumers will only use a business if it has 4 or more stars

According to a Harvard Study, a one-star increase in your Yelp rating can lead to a 9% increase in revenue. Meanwhile, a one-star decrease in your overall Yelp rating could lead to a 5% loss in revenue. The bottom line is online customers reviews have a direct impact on a business's bottom line!

Source: Bright Local Local Consumer Review Survey | Online Reviews Statistics & Trends

Reputation Management is the perfect add on to your website!

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 Review Monitoring - Easily track all of your clients' online reviews at the source from the top review sites including Google, Yelp and Facebook.

 Reputation Reports - Gives you insight into key metrics such as average star rating, total reviews, reviews by star rating and more.

 Email Notifications - Help you keep track of when new reviews are added and how they are performing with a daily report delivered right to their inbox.

 Respond to Reviews - Easily identify who, when and where reviews are posted so you can reply in a timely manner.

 Helps Stop Negative Reviews - Helps prevent negative reviews from going public by allowing upset customers to share their concerns directly and discreetly.

 Increase Positive Reviews - Helps you get more 5-star reviews by requesting positive reviews from happy customers.
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